Air India and Singapore Airlines Announce Extension to Codeshare Partnership [2024]
Air India and Singapore Airlines have just announced an exciting extension to their codeshare partnership, opening up 28 more destinations via Singapore. This expansion will improve connectivity for travellers and could even help reduce the cost of travel for many.
But as with any silver lined cloud, there’s a potential storm cloud brewing. Singapore Airlines is world-renowned for its exceptional customer service, efficiency, and strong loyalty among its passengers. Now, with this partnership, some of those loyal Singapore customers may find themselves flying on Air India planes. It’ll be interesting to see how the two airlines plan to maintain, and maybe even enhance, the customer experience as they navigate this collaboration.
A big takeaway from the World Aviation Festival in Amsterdam is that all airlines are focusing on using digital technology and transformation to boost customer experience and services. So, what kind of tech will be used—or is already out there—that can help both airlines make the most of this opportunity?
This is where Triend’s partnership with Sam Chui comes in. We’re looking at exactly these kinds of challenges, offering solutions that airlines will need as they evolve. But honestly, we’re just getting started. We’re actively on the lookout for industry insights, expertise, and innovative tech partners who can help us understand the real challenges that airlines and their teams are facing.
So, let’s open up the conversation. How can we, as a community, help make travel more accessible and customer-first? How can technology step in to improve the customer journey? And how can airlines tap into real-time data and verified insights to empower their teams and make travel more personal—and ultimately, more enjoyable?
These are just some of the questions we’re tackling with Airshare. We’d love to hear from those working on solutions for these challenges. Drop your thoughts in the comments or DM us to have a high-level discussion with our team.